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Frequently Asked Questions

PRODUCT BENEFITS

Q: What makes the INK the original Brightener effective?

A: Our Brightener is a rich, hydrating, clear-shine balm that enhances the appearance, color and vibrancy of your tattoos. It’s infused with brightening Vitamin C to keep your skin exfoliated, even-toned, and your tattoo bright. Plus, organic moisturizers like Coconut Oil, Olive Oil and Shea Butter boost hydration. While powerful antioxidants like Vitamin E, Green Tea and Resveratrol work together to protect your tattoos from environmental damage. At 95% organic, our Brightener is a high-quality formula that helps your tattoos feel brand-new again. Now who doesn’t want that?

Q: How exactly does the Vitamin C in the INK the original Brightener work? 

A: Tetrahexyldecyl ascorbate or BV-OSC is an anti-oxidant. It is a very stable lipid soluble, from the vitamin C family. This stability allows it to better penetrate the skin. The problem with most topical forms of vitamin C is they are water soluble and can’t make it through the rich skin barrier to reach the middle layer of skin where they could have utmost benefits. BV-OSC is able to successfully penetrate the upper layer and move to the layer underneath (dermis) to stimulate collagen production as well as clarifying and brightening the skin by inhibiting the production of pigment, thereby promoting a more even skin tone. 

Q: How quickly can I see results with the INK the original Brightener?

A: Faster than you think! Our Brightener helps increase the brightness and vibrancy of your tattoos immediately and over time – double duty. You’ll want to use it day and night to help keep your art looking bright.

Q: What makes the INK the original SPF 50+ Stick effective?

A: Many people don’t realize that sunlight and indoor fluorescent lighting can actually fade your tattoos. Our SPF 50+ Stick is a crystal-clear sunscreen stick that helps prevent sunburn and other skin damage that can dull your tattoo’s appearance. It’s an 80-minute water-resistant formula that’s been validated with broad spectrum UVA/UVB protection. Plus it’s formulated without the bad stuff – oxybenzone, mineral oil, petroleum, silicones, parabens, sulfates and phthalates.

On the inside, powerful antioxidants like Vitamin E and Aloe Vera keep your tattoos hydrated and smooth. And on the outside, our mess-free application makes it quick and easy to spot protect your tattoos. Even better? Our invisible glide-on formula absorbs right into the skin – without the oily or greasy feeling of typical sunscreens. Hello, zero stickiness! With our SPF 50+ Stick, your art gets the maximum protection it deserves.

Q: What makes the INK the original SPF 50+ Spray effective?

A: Our SPF 50+ Spray is a 360 full-coverage sunscreen spray that goes on oh-so-fine. It helps prevent sunburn and other skin damage that can dull your tattoo’s appearance. As an 80-minute water-resistant formula, it’s been validated with broad spectrum UVA/UVB protection. Plus it’s reef-safe, and formulated without the bad stuff – oxybenzone, octinoxate, mineral oil, petroleum, silicones, parabens, sulfates and phthalates.

It’s also infused with powerful antioxidants like Vitamin E and Aloe Vera to keep your tattoos hydrated and smooth. And it’s got Coconut Oil to help your tattooed skin retain natural moisture. With our SPF 50+ Spray, your art gets the maximum protection it deserves.

Q: What makes the INK the original Daily Body Wash effective?

A: Our Daily Body Wash is a gentle yet deep cleanser that instantly nourishes and hydrates your tattoos. Artisan-crafted with pure castile soap, it’s packed with organic olive oil, coconut oil and sunflower oil. It goes through a longer manufacturing process to concentrate the olive oil content, meaning you only need a little to get great results. This rich trio of oils enhances skin cell turnover to give you visibly brighter skin and adds natural luster to skin while soothing rough and dry patches.

 Plus, rich aloe vera boosts skin’s vitality, glow and overall brightness. While organic shea butter elevates skin’s moisture levels for a clearer and smoother complexion. Best of all, our Daily Body Wash rinses clean from head-to-toe, with zero residue and zero fragrance. Your skin is left feeling ultra-nourished and prepped for our Daily Moisturizer.

Q: What makes the INK the original Daily Moisturizer effective?

A: Our Daily Moisturizer is a gentle moisturizer that delivers on the spot hydration and brightness for your skin. Whether applied all over or for targeted application, this formula is fast-absorbing with a finish that dries tight and clear. It’s made with coconut oil to enhance skin tone and reveal brighter, healthier-looking skin. Long-lasting moisture prevents skin form drying out, helping you maintain a smooth texture.

The hydrating aloe vera in the Daily Moisturizer helps even skin tone and help with overall brightness. While powerful antioxidant Vitamin E fights off damaging toxins and free radicals that can create a dull complexion. Skin is left feeling clean with zero residue and zero fragrance. It’s particularly effective when paired with our Daily Body Wash -- maximum purity, quality and performance. 

Q: How do INK the original products differ from other sunscreens or other tattoo-related products?

  • They go on crystal-clear, which makes them better for your tattoo’s detail and clarity
  • They dry quick and tight, with zero residue, zero stickiness and zero fragrance
  • They leave a satin finish that's never greasy or oily
  • They’re created without parabens, sulfates and phthalates so they don’t contain any harmful chemicals found in many over-the-counter SPFs or moisturizers
  • They’re formulated without artificial colors, artificial dyes, petroleum or mineral oil, so they're suited for sensitive skin
  • They’re perfected with over three years of testing by five different labs across the US
  • They’re cruelty-free, with both PETA and Leaping Bunny seals

PRODUCT USAGE

Q: Do INK the original products work on faded tattoos and fresh tattoos?

A: Definitely! INK the original products are suited for both faded and freshly healed tattoos. Our Brightener rejuvenates and sharpens the edges of older tattoos that may have experienced sun damage and everyday wear and tear over the years. It’s just as important to use our Brightener on newer tattoos to help maintain their fresh look for years to come. Meanwhile, our SPF 50+ Stick and SPF 50+ Spray are essentials all year round to protect your tattoos from fading against UV damage, which is found in both sunlight and fluorescent lighting.

Q: Do INK the original products work on colored tattoos and black & grayscale tattoos?

A: Yes! INK the original products have been tested and proven to work on both colored and black & grayscale tattoos. Our SPF products successfully preserve all types of work by preventing fading or sun damage, while our Brightener product instantly brightens and sharpens the details of all types of tattoos. From mini art to full-sleeves, INK the original products can help your hard-won art look great, feel great and stand out from the crowd.

Q: Do INK the original products work on light, medium and dark skin tones?

A: Of course! INK the original products have been tested and proven to work on every skin tone – light, medium, and dark. We wanted to create a brand inclusive of everyone, no matter their skin tone. Another positive factor? INK the original products have been tested and proven to work on every skin type – normal, dry, oily and combination. 

Q: Do INK the original products work on sensitive skin? 

Yes! Those with sensitive and acne-prone skin will find our lightweight, non-greasy and non-toxic formulas to be kind to their skin. There are no ingredients in our products to trigger an irritation or sensitivity to the skin. Additionally, our products are developed without mineral oil, which is a culprit oil that can cause and exacerbate oily/acne-prone skin. We're proud to use the highest quality mix of organic, brightening and antioxidant ingredients specifically chosen and tested to help protect, preserve and improve the vibrancy of your tattoos.

Q: How do I use INK the original products together?

A: You can maximize your results by using our brighteners and sunscreens together. First, apply your INK the original SPF 50+ Stick, rub it in, and then apply INK the original Brightener. Or if you’re using the INK the original SPF 50+ Spray, apply the INK the original Brightener first, and then follow with the INK the original SPF 50+ Spray.

In other words, apply the INK the original SPF 50+ Stick under the INK the original Brightener. And apply the INK the original SPF 50+ Spray over the INK the original Brightener

Q: Can I use INK the original products if I don’t have tattoos?

A: Yes! While our products are specifically designed for tattooed skin (they go on crystal clear and dry quick and tight), they can still be used on non tattooed skin.

In fact, all INK the original products are toxin-free, made without oxybenzone, petroleum, mineral oil, parabens, sulfates, phthalates, artificial fragrances and dyes. Plus, all INK the original products are fragrance-free and cruelty-free.

Q: Can I use INK the original products if my tattoo is still healing?

A: No. INK the original is designed for healed tattoos. Once your tattoos heal, you'll love our Brightener Balm, which improves the vibrancy of your tattoos immediately and over time. And our SPF 50+ Stick and SPF 50+ Spray successfully preserve your tattoos by preventing fading from the sun and indoor fluorescent lighting, which buys you more time with your tattoo.

Q: How often should I use INK the original products? 

A: You’ll want to use our INK the original Brightener day and night to help keep your art looking bright. And you'll want to use our INK the original SPF 50+ Spray & SPF 50+ Sticks in the morning to protect your tattoos from the sun, indoor fluorescent lighting and the environment

Q: How long does each INK the original product last for? 

A: We know that everyone’s tattoos are unique, so we’re not able to give you an exact answer. How long each INK the original product lasts for depends on several variables:

1) Size and shape of the tattoo

2) Amount used each time

3) How often the product is used

We recommend the Big INK Essentials (Big SPF 50+ Stick, SPF 50+ Spray, Brightener Jar) for larger tattoos, half sleeves and full sleeves.

We recommend the Little INK Essentials (Small SPF 50+ Stick & Small Brightener Stick) for mini tattoos on the wrist and ankle.

Remember, that with all INK the original products a little goes a long way. 

Q: What is the shelf life of your products? 

A: Our SPF 50 Sticks & SPF 50 Spray have a specific expiration date (about 1-2 year shelf life). While our Brighteners, Daily Body Wash & Daily Moisturizer have a shelf life of two years from receipt

PRODUCT INGREDIENTS

Q: What are the ingredients for each of your products?

A: Ingredients for each product can be seen below and on individual product pages. All of our products are toxin-free, fragrance-free and dermatologist-reviewed. And we're cruelty-free and proud to have both the PETA and Leaping Bunny seals. 

INK the original Tattoo Brightener

Butyrospermum Parkii (Shea Butter), Olea Europaea (Olive Oil), Carnauba Wax, Cera Alba (Beeswax), Candelilla Wax, Theobroma Cacao (Cocoa) Seed Butter, Cocos Nucifera (Coconut) Oil, Tetrahexyldecyl Ascorbate (Vitamin C), Tocopherol, Camellia Sinensis (Green Tea) Leaf Extract, Resveratrol

INK the original Tattoo SPF 50+ Stick

Avobenzone 3%, Homosalate 10%, Octinoxate 5%, Octisalate 5%, Octocrylene 10%, Isoamyl Laurate, Octyldodecanol, Isoamyl Cocoate, Dibutyl Lauroyl Glutamide, Dibutyl Ethylhexanoyl Glutamide, Phytosteryl/Octyldodecyl, Lauroyl Glutamate, Tocopheryl Acetate, Tocopherol

INK the original Tattoo SPF 50+ Spray

Avobenzone 3%, Homosalate 15%, Octisalate 5%, Octocrylene 8%, SDA-40-B Alcohol, Acrylates/Octylacrylamide Copolymer, Aloe Barbadensis (Aloe Vera) Leaf Juice, Cocos Nucifera (Coconut) Oil, Diisopropyl Adipate, Tocopheryl Acetate

Q: Are your products vegan?

A: Our SPF 50+ Sticks, SPF 50+ Spray, Daily Body Wash & Daily Moisturizer are vegan. However, our Brighteners are not vegan because they contain beeswax, which is a by-product from bees.

Q: Are your products cruelty-free?

A: Yes. Our products are not tested on animals. 

Q: Are your products gluten-free?

A: Yes.

Q: Are your products sulfate, paraben and phthalate-free?

A: Yes.

Q: Do your products contain nut oils?

A: No. However, our products do contain shea butter, coconut oils and cocoa seeds, which can sometimes, but rarely cause a reaction. Please check with your doctor if you have any reservations.

Q: Do your products contain fragrance?

A: No.

Q: Are INK the original sunscreens reef-safe?

A: Free from harmful chemicals Oxybenzone and Octinoxate, our INK the original SPF 50+ Spray is reef-safe! 

We realize this can be a confusing topic so we want to share some information about sunscreen. There are three types of sunscreen - chemical, mineral, and hybrid.

Chemical sunscreens contain one or more UV absorbing ingredients, including oxybenzone, octinoxate, avobenzone, octisalate, and/or others to help absorb UV rays. Mineral sunscreens contain zinc oxide and/or titanium dioxide to help reflect UV rays. Hybrid sunscreens contain both mineral UV reflectors and chemical UV absorbers. 

Some chemical sunscreens are harmful to our coral reefs' delicate ecosystem and can cause irreparable damage. Thanks to scientific studies, we're able to make informed decisions about the products we use and their impact on the environment. 

Q: How do you test your products? 

A: With all INK the original products we conducted what’s called a Human Repeat Insult Patch Test (HRIPT). We worked with a USA lab to conduct an 8-week clinical study of 50 people with different skin types, different ages and different genders. This was done under Dermatologist Review.

The results of this test indicated that our products are not shown to cause any irritation or sensitivity amongst the general population. We would not send anything to market that did not pass the voluntary HRIPT testing. As this is a voluntary test, not all marketers incorporate this into their brand’s philosophy. It’s an important pillar of safety that we take pride in.

All of our sunscreen-related claims are regulated by the FDA, including our Broad Spectrum and our 80 Minute Water Resistant Claims, as well as our SPF rating.

Q: Where are your products made?

A: Our products are all locally sourced here in the USA and are Prop 65 compliant, so they meet the highest standards required by the FDA.

Q: Are your packages recyclable?

A: Yes. All of our packages, both the primary packaging and boxes, are recyclable.

Q: What is the shelf life of your products?

A: On average, our products have a standard shelf life of 2 years. If you’re planning on buying in bulk, we recommend that you refrigerate to prolong the shelf life. Never use any of our sunscreens after the expiration date, as we cannot guarantee their effectiveness. 

Q: What if my product melted?

A: As with all products, they should be stored in a cool, dry place away from direct sunlight. Should any product melt due to sun or excessive heat exposure, it will solidify again at room temperature.

Q: Can I use INK the original products when pregnant?

A: We recommend that you discuss any and all products that you are using with your doctor or OBGYN.

PRODUCT DISCOVERY

Q: Are your products available in stores?

A: INK the original products will be available in select stores across the USA this fall. If you’d like to join our email list, then we’ll notify you as soon as our Store Locator is live. Join our email list by clicking on this link here.

Q: I have a store and would like to carry INK the original.

A: Please email sales@inktheoriginal.com with your store location and contact information, and we will get back to you.

Q: Do you send samples of your products?

A: At this time, we’re offering a special promotion, where you will receive two free samples with any purchase!

ORDERS

Q: How can I check the status of my order?

A: Keep an eye out for a confirmation email from us, and then a shipping confirmation email with your tracking number. Feel free to contact us with any concerns regarding your package at orders@inktheoriginal.com.

Q: Can I combine promotional codes?

A: Unfortunately, you may not combine promo codes.

Q: Do you charge Sales Taxes?

A: Sales Tax may be applied to your order, but the amount charged will depend upon many factors, including: the shipping address, the type of product sold and potential exemptions. At the time of checkout, you will be shown an estimated tax amount. The final tax amount you are charged when your order ships might be different than the estimated amount, as Sales Tax rates are constantly changing.

SHIPPING & BILLING

Q: What are your processing times? 

A:We aim to process your order within the same business day or the very next business day. Orders placed on weekends/holidays will be processed the following business day.

Q: What shipping methods are available? 

We offer three shipping speeds to get you exactly what you need, exactly when you want it.

1. Standard Shipping (5-10 business days): $4.95 for orders under $40. Free for orders over $40

2. Priority Shipping (3-5 business days): $4.95 for orders over $40. $9.95 for orders under $40

3. Expedited Shipping (2-3 business days): $25

Please note that our SPF 50+ Spray is an aerosol our Big INK Essentials Gift Set contains an aerosol. As such, these items cannot be shipped via Priority or Expedited Shipping.

Please also note that a $5 surcharge is applied to orders that are shipped to APO & FPO addresses, as well as orders shipped to Alaska & Hawaii. You may experience a few extra days in shipping timelines. 

Q: Do you ship internationally

A: Unfortunately we don't ship internationally. INK the original currently only ships to the 50 states.

Q: What methods of payment do you accept?

A: We accept all major cards, PayPal, Apple Pay, and Amazon Payments.

Q: When will my credit card be charged for my order?

A: You should see all charges applied to your Credit Card and or Bank Debit Card the day your order is placed. 

RETURNS & EXCHANGES

Q: What is your return policy?

A: Our products come with a 30-day money-back guarantee, less shipping and handling. If, for any reason, you are not completely satisfied with your purchase, please email Customer Service at support@inktheoriginal.com with your order number and we will be happy to help you.

Q: How long does it take to process a return?

A: Please allow 5 business days from when we receive your returned product to process the return.

Q: What if my product arrived damaged?

A: Please email Customer Service at support@inktheoriginal.com with your order number and we will be happy to replace your damaged products. 

Q: What if my product never arrived?

A: Please email Customer Service at support@inktheoriginal.com with your order number and we will be happy to look into that for you.

SOCIAL 

Q: I’m a blogger and I’d love to review your products. How can I request samples?

A: Please email media@inktheoriginal.com with your blog, social media handle and contact details. We will happily get back to you.

Q: I work for a publication and I’d love to write a story about INK the original. Who do I contact to learn more about the brand?

A: Please email media@inktheoriginal.com with the name of your publication or website and contact details. We will happily get back to you. 

Q: Where can I find INK the original on social media?

A: Join our community and get social with us @inktheoriginal on Instagram, Facebook and Twitter.  

Q: Does INK the original have any giveaways?

A: Join our email list by clicking on this link here, and follow us @inktheoriginal to be informed of special offers, promotions & giveaways.

Q: How can I work for INK the original?

A: We are always looking for talented team members who can make a difference to our brand and our community. Please email us at ink@inktheoriginal.com. 

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